Shipping & Returns
NEW - Need to RETURN or EXCHANGE an item, Click Here!
Greetings #TEAMSHARK,
Even though we are unable to control the carriers and mother nature, we want to make sure we do what we can to assist you with your holiday orders and their timely arrival to your doorstep.
Shop with confidence:
Our holiday return policy applies to all purchases from October 23, 2023 through December 25, 2023.
Place your order during these dates and be able to return for exchange or refund until January 31, 2024.
All items must be new and in original packaging with original hang tags. As always, exchanges are no charge which includes free return shipping!
***ALL ORDERS GO DIRECTLY INTO PROCESSING ONCE SUBMITTED AND RECEIVED. THEY CANNOT BE CHANGED OR CANCELLED.***
Keep these dates in mind - order by:
December 12th at 10:50am EST to be able to receive in time for virtually all zip codes via regular UPS ground shipping
December 19th at 10:50am EST to be able to receive in time for virtually all zip codes via expedited* UPS shipping
*Expedited = UPS 3-Day Select, UPS 2nd Day Air and Next Day Air
UPS only guarantees Next Day Air service level deliveries
3-Day Select and 2nd Day Air may require an additional transit day
These dates may be updated during the course of the season
And we will always keep you up to date with email reminders and pop-ups on our website.
Holiday Office Hours:
Monday thru Friday: 8:30AM - 6:00PM
Saturdays and Sundays: CLOSED
Thanksgiving - Nov 23: CLOSED
Friday Nov 24: 8:00AM - 2:00PM
Saturday Nov 25 and Sunday Nov 26: 8:00AM – 2:00PM
Christmas Day - Dec 25: CLOSED
New Year’s Day – Jan 1, 2024: CLOSED
All times are EST
In closing, we’re wishing all our Shark Fans a safe, happy and healthy Holiday Season!
With warm regards,
Your dedicated Shark Specialists
#TEAMSHARK
SHIPPING
Successfully placed orders will receive an eMail confirmation with your order details. If for some reason you do not receive an eMail, please check your spam filter or contact us for confirmation your order has been received. Our orders require a 2-business day* processing time before shipping. Orders with requested expedited shipping received by 11:00am Eastern Standard Time will be processed and shipped on that business day*. Orders received after this time will be processed to ship as requested the following business day*. All orders are shipped from our New Jersey facilities.
Shipping rates will be calculated in real-time. We ship exclusively through UPS. We offer free Ground shipping on all orders over $100 after discount and excluding tax. All prices are in U.S. dollars.
You will be contacted by eMail with your tracking number when your order leaves our Order Fulfillment Center.
SHIPMENTS OVER $500: A customer signature is required for deliveries and shipments of orders over $500. All prices are in U.S. dollars. Additionally, all Express Mail/Overnight deliveries require a signature.
Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via eMail within 2 business days*.
We do not ship to APO, FPO, U.S. Territories and P.O. Box addresses.
INTERNATIONAL SHIPPING
Currently, we ONLY ship to the United States. For Canada, please visit GregNormanCollection.ca
GIFT BOXING AND GIFT MESSAGING
These services are not available at this time. Order comments will not appear on the order’s packing slip.
CHECK ORDER STATUS AND TRACK SHIPMENTS ONLINE
If you have a registered account with gregnormancollection.com, it is easy to check the status of your orders. Simply click Sign In / Register at the bottom of our home page. You will be able to see your order status. If your status is noted as shipped, click on the “Shipped” button, and all order details will appear.
If you are not delighted with your purchase, return the item(s) in its original condition within 45 days of shipment.
To receive a refund based on the purchase price of the item(s) and back to the original form of payment:
1. All merchandise must be returned within 45 days of the original shipment date.
2. The merchandise must be in sellable condition with tickets attached. Products cannot be washed or worn.
Returns that have been received past the 45 day eligible return window will be reviewed. Once reviewed, we will send an eMail advising whether your return has been accepted or declined. If accepted, we will issue a store credit for the appropriate amount of item(s) returned. If declined, we will advise you that your return is being sent back to you.
RETURNING OR EXCHANGING YOUR ITEM
Please Click Here to begin your Return or Exchange Request. You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.
ALL UPS RETURN LABELS ARE PRE-PAID.
ORIGINAL SHIPPING FEES ARE NOT REFUNDABLE.
If you ordered an item and would like to exchange it for a different item within the designated return period, please contact us at customerservice@gncollection.com. We’ll be happy to provide return instruction and your PRE-PAID UPS Return Label. You’ll be responsible for any difference in price between items returned and desired items if the cost is greater than the items you’ve sent back. Exchange orders are always shipped at no additional charge.
Our Return Address:
Tharanco Group
Attn: Greg Norman Collection eCommerce Returns
850 Paterson Plank Road
Secaucus, New Jersey 07094
Greg Norman Collection reserves the right to determine eligibility for refunds, and to update this policy at any time without notice.
RETURNING OR EXCHANGING YOUR GIFT
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable store credit.
PLEASE ALLOW 14-21 BUSINESS DAYS FROM DATE OF RECEIPT OF YOUR RETURN TO PROCESS CREDITS/REFUNDS DURING THE HOLIDAY SEASON.
PORTAL EXCHANGE REQUESTS ARE PROCESSED AUTOMATICALLY UPON RECEIPT OF ORIGINAL RETURN.
WE CANNOT ACCEPT RETURN OF MERCHANDISE PURCHASED FROM OTHER LOCATIONS AND/OR RETAILERS.
GIFT CERTIFICATES
Gift certificates purchased online are digital and are only valid to redeem for online orders.
Digital gift certificates are not valid at our retail locations.
Gift certificates are final sale and non-refundable.
Promotional codes are NOT valid on gift certificate purchases. Any gift certificate purchase with an applied code is subject to cancellation.
Gift certificates will not decrease in value.
All gift certificates will expire in 5 years from date of purchase unless modified by governing state and local law.
QUESTIONS?
Contact customerservice@gncollection.com or call (844) 350-1717
*Business Day = Monday through Friday – does not include Saturday, Sunday and certain National Holidays.